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Tod Bolsinger and Markus Watson discuss this quote from Leadership Without Easy Answers, by Ronald Heifetz:

"In a crisis we tend to look for the wrong kind of leadership...in short, someone who can make hard problems simple. But problems like (we have been facing) are not simple.... Making progress on these problems demands not just someone who provides answers from on high but changes in our attitudes, behavior, and values. To meet challenges such as these, we need a different idea of leadership...."

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