"Frictionless" Customer Service

In this Pocket Sized Pep Talk, you'll learn:

• What Bill means by “Frictionless" customer service.  
• The impact frictionless customer service has on customer service costs.
• A handful of questions that reveal if being frictionless is right for your business.
• Why the customers’ experience is far more important than price in the customer's eyes.
• Steps you can create to refocus your entire business on solving customer issues and problems and rethinking the way products and services are created from top to bottom. 
• One of Bill's key mentors, Tom Peters, and the impact he had on this guest.

For more information regarding this guest:

GUEST PHONE cell  206-321-0841

GUEST EMAIL bill@drivasolutions.com

GUEST WEBSITE: https://www.frictionlessorg.com

SOCIAL MEDIA: 

https://www.linkedin.com/in/bill-price-34686/