AI Snips
Chapters
Transcript
Episode notes
Expert Stance Can Repel Clients
- Clients often feel repelled, not attracted, when consultants position themselves too far above them in expertise.
- Showing a gap in knowledge alone is insufficient to win client trust or business.
Be Expert and Partner
- Build rapport by showing you understand the problem and want to work with the client as a partner.
- Balance expertise with humanity to enable clients to trust and cooperate with you on problem solving.
Buffett Metaphor for Understanding
- Warren Buffett invests only in businesses he fully understands, despite complexity.
- Similarly, clients want to understand your approach clearly to decide whether to hire you.