Consulting Mastery

The expert's blind spot

11 snips
Apr 14, 2025
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INSIGHT

Expert Stance Can Repel Clients

  • Clients often feel repelled, not attracted, when consultants position themselves too far above them in expertise.
  • Showing a gap in knowledge alone is insufficient to win client trust or business.
ADVICE

Be Expert and Partner

  • Build rapport by showing you understand the problem and want to work with the client as a partner.
  • Balance expertise with humanity to enable clients to trust and cooperate with you on problem solving.
ANECDOTE

Buffett Metaphor for Understanding

  • Warren Buffett invests only in businesses he fully understands, despite complexity.
  • Similarly, clients want to understand your approach clearly to decide whether to hire you.
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