Scale Your Agency Through World-Class Operations - Jhana Li, Founder of Spyglass Ops

Jhana Li (Founder of Spyglass Ops) is a wizard of operations who helps scale businesses through efficient and autonomous processes, enabling founders to take a step back from being involved in every single part of the day-to-day..

Jhana got into operations while doing vanlife through North & South America. Her boyfriend at the time was running a digital marketing agency, and during that time she got a good glimpse of how archaic and disorganized agencies can be. A bit later on a team member left the agency and Jhana took over operations as they searched for a replacement. In the end no replacement was needed as Jhana ended up their next COO.

Many parts of the business succeed because they are built through a founder's lens. Operations are NOT included in that list. Following the pattern for success requires a visionary who drives the business forward through growth stages and someone who can steer the day-to-day, fix leaky buckets and make sure things get done in time.

Spyglass Ops wasn’t a planned decision. Jhana was between roles when she took on her first consulting client. This scaled pretty quick, with her ending up in a position where she could no longer take on more clients as a solopreneur. 

Tune into the full episode to learn more on how operations can change your business!

HIGHLIGHTS:
0:00 Intro
2:43 How Jhana got into operations
5:17 Why most founders struggle with operations
9:01 From COO to Entrepreneur
11:10 How to improve your operations
15:45 The real value of operations
20:06 Traits of a great operator
23:13 The ultimate growth hack

Connect with Jhana - https://www.linkedin.com/in/jhana-li/
Connect with Mikael - www.linkedin.com/in/mikaeldia/