Product management lessons from Stripe, Meta, and Microsoft with Vivek Sharma
May 11, 2023
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Vivek Sharma, a product manager at Stripe, discusses the value of being a generalist and shares 3 unique aspects of product building at Stripe. He also talks about using 'Friction Logs' to enhance user experience and his favorite product.
Adopting a generalist mindset uncovers market niches and focuses on value creation.
Stripe streamlines revenue automation, enhances user experience, and removes inefficiencies.
AI transform workflows by automating tasks, but focus on easing non-value-added activities.
Deep dives
Vivek Sharma's Varied Product Journey
Vivek Sharma shares his diverse product journey starting from Microsoft to Facebook's Marketplace, emphasizing the importance of serving various customer segments. He discusses his transition to working at Stripe and the significant impact of contributing to a global economy, highlighting the central theme of serving people and businesses throughout his career.
Adapting to Diverse Product Contexts
Sharma discusses the need for product managers to adopt a generalist mindset to uncover unaddressed market niches and focus on value creation. He emphasizes the importance of adopting a customer-first ethos, citing Patrick Collison's emphasis on attentive listening as a crucial aspect of effective product management.
Revolutionizing Finance Automation at Stripe
Sharma delves into Stripe's innovative approach to revenue and finance automation, elucidating how they aim to simplify and streamline intricate business processes. He highlights Stripe's focus on enhancing user experience, removing mundane tasks like writing SQL queries, and enabling primary activities in a frictionless manner.
Future of AI in Streamlining Mundane Tasks
Sharma explores the role of AI, particularly GPT models, in transforming workflows by automating routine tasks and enhancing efficiency. He cautions against overstating AI's impact, emphasizing the need to focus on easing non-value-added, time-consuming activities to unlock higher-level productivity.
Optimizing User Journeys and Product Development at Stripe
Sharma underscores the significance of frictionless user experiences and streamlined product development processes at Stripe. His emphasis on removing inefficiencies and fostering outcome-driven approaches aligns with Stripe's values, embodying a commitment to continuous improvement and customer-centric solutions.
Blake Thorne (@blakethorne - https://twitter.com/blakethorne) of LaunchNotes talks with Vivek Sharma of Stripe (formerly of Microsoft and Meta) about how being a generalist has helped him navigate a career in product. Vivek also shares 3 things that make Stripe unique in the way they build products.