The Efficient Advisor: Tactical Business Advice for Financial Planners

280: The COO Mindset: Optimizing Operations & Tech for Financial Advisors with Joe Moss

17 snips
Jun 10, 2025
Guest
Joe Moss
Joe Moss, COO of an RIA and a financial tech expert, shares his wealth of knowledge on optimizing operations for financial advisors. He reveals key operational mistakes to avoid and discusses the importance of an efficient team structure. Joe emphasizes the need for a streamlined tech stack that enhances client experiences without overwhelming users. He dives into the significance of delegation and why adopting a COO mindset can transform advisory firms. This conversation is a treasure trove for anyone looking to boost their practice's efficiency!
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ANECDOTE

Joe Moss's Career Journey

  • Joe Moss transitioned from real estate and staffing to operations in financial advisory.
  • He worked as a virtual CSA, tech consultant, then COO of an RIA, gaining broad experience in advisory operations.
ADVICE

COO Role Clarified

  • A COO acts as an integrator making sure all firm functions run smoothly.
  • They work across marketing, sales, operations, finance, and handle people management and tech transitions.
ADVICE

Managing Virtual Teams Effectively

  • Use Microsoft Teams for team communication and AdviseOn for CRM and task management.
  • Conduct regular weekly meetings and daily check-ins to coordinate virtual teams efficiently.
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