Today's guest is the renowned author, branding expert and industry commentator Allen Adamson - co-founder of Metaforce, adjunct professor at NYU Stern School of Business, and former leader at Ogilvy and Landor.

Reflecting his brand strategy lens, Allen explores a crucial yet often overlooked question: if every agency claims to be different, why do so many feel exactly the same?

Referencing powerful lessons from his storied agency career, he unpacks the importance of tangible points of difference in how clients experience agencies, including the value of the right behaviors and culture.

We also cover why doing fewer things well beats doing everything adequately, how to avoid the trap of constant firefighting and what it really takes to scale excellence.

HIGHLIGHTS:

[03:14] Everyone’s a brand expert now

[05:13] What ‘brand’ really means

[06:07] Selling services isn’t brand building

[10:31] Customer Experience as a competitive advantage

[13:58] Mapping the moments that matter

[17:57] Desperation kills innovation

[24:07] Anticipate what clients don’t ask for

[27:30] Scale means nothing without culture

MORE ABOUT ALLEN:

LinkedIn: linkedin.com/in/allenadamson

Website: metaforce.com

Allen’s books: Amazon author page

HOST SOCIALS:

Linkedin: linkedin.com/in/robinbonn

Twitter: twitter.com/robonn

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Metaforce's Co-Founder: Differentiating your client experience - Allen Adamson