

Elevating Hospitality Training: The Gold Standard Approach to Service Excellence - Marc Schwarz
Feb 13, 2025
Marc Schwarz, Director of Service at Thrive Hospitality, revolutionizes hospitality training with immersive strategies. He emphasizes the importance of crafting memorable guest experiences over sticking to scripts. Marc discusses the creation of an educational platform that fosters a profound understanding of service. He highlights how personal stories can transform training, enhancing workforce engagement. Throughout the conversation, he encourages collaboration and continuous learning, urging industry professionals to share insights for collective growth.
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