Steve Klein (@stevenklein - https://twitter.com/stevenklein) and Blake Thorne (@blakethorne - https://twitter.com/blakethorne) of LaunchNotes talk to James Doman-Pipe (@jdomanpipe - https://twitter.com/jdomanpipe) and Alicia Carney (@aliciaverbs - https://twitter.com/aliciaverbs) .
James and Alicia tell the story of how the launch of Kayako 2.0 brought their growth to a screeching halt. Over the next six months they went back to the drawing board positioning, pricing, and onboarding to get things back on track.
➡️ Want to submit questions and get invited to our next live AMA? Check out the free Launch Awesome community on Slack (https://www.launchnotes.com/launch-awesome
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🔗Links:
🚀: Check out LaunchNotes: https://launchnotes.com
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The LaunchNotes Podcast | Product Management, Product Marketing, Product Ops