WorkCookie - Get Ahead with Industrial/Organizational Psychology in the Workplace Ep. 256 - Psychological Safety: Trust, Trauma, and Team Performance
May 12, 2025
Juliette Nelson, an expert in organizational trauma and psychological safety, discusses her innovative model of creative suffering. She delves into the crucial aspects of fostering psychological safety within teams, sharing strategies to build trust and enhance performance. Juliette emphasizes the importance of open communication and diverse perspectives in the workplace. She also tackles the challenges of addressing workplace trauma and advocates for a human-centered culture that prioritizes employee wellbeing, particularly during organizational growth.
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What Psychological Safety Really Means
- Psychological safety means people can be themselves and raise issues without fear of punishment.
- Use validated tools like Edmondson's scale or the Safety Pulse to measure specific gaps like trust or fairness.
Fix Safety By Targeting Weak Dimensions
- When surveys show low scores, target the weakest dimensions (e.g., trust, fairness) with focused interventions.
- Use assessments, training, coaching, or consultants to address those specific gaps.
Speak Up Before You Leave
- If you feel unsafe, first gather peer perspectives and raise the issue calmly with leadership.
- Escalate or leave only after attempts to communicate and remediate fail.
