The one with the bot baggage - Rob Dwyer, Vice President Customer Engagement | Happitu E137

What's on your mind? Let CX Passport know...

🎤🎞️Will we embrace the AI Bots? “The one with the bot baggage” with Rob Dwyer, Vice President Customer Engagement | Happitu in CX Passport Episode 137🎧 What’s in the episode?...🎧

CHAPTERS

0:00 Introduction

5:30 AI in contact centers and its potential uses and limitations

12:37 AI-powered virtual assistants and their future in customer service

18:45 Tips for technology vendors and purchasers

20:26 1st Class Lounge

24:30 Umpiring and CX lessons

33:37 Contact info and closing

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Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

Episode resources:

LinkedIn: https://www.linkedin.com/in/j-robert-dwyer/

Web: Happitu.com

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