TED Talks Daily Crisis support for the world, one text away | Nancy Lublin
Apr 27, 2020
Nancy Lublin, Co-founder and CEO of Crisis Text Line, discusses her mission to provide mental health support through text messaging. She explains how their service connects individuals in crisis with trained volunteers, emphasizing anonymous support. Lublin shares plans to expand services to four languages, aiming to reach a third of the globe. She highlights the surge in demand for mental health support amid the pandemic and the innovative use of technology to enhance accessibility and compassion in crisis intervention.
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Motel 6 Rescue
- Nancy Lublin, using the alias Beth, helped a trafficked girl at a Motel 6.
- Lublin contacted 911, leading to the girl's rescue and the arrest of three men.
Crisis Text Line Overview
- Crisis Text Line, a free 24/7 service, helps people via text with mental health issues.
- It connects strangers in their darkest moments, offering support and reminding them of their strength.
Technology and People
- Crisis Text Line prioritizes high-risk cases using machine learning.
- Human crisis counselors, trained volunteers and staff supervisors, provide support.