Meikles & Dimes 144: Harvard Professor Amy Edmondson on Psychological Safety | Noticing When the Dog Doesn’t Bark but Should Have
Jun 17, 2024
Amy Edmondson, a Harvard Business School professor and expert on psychological safety, shares fascinating insights into team dynamics and leadership. She reveals how better teamwork correlates with higher error reporting, challenging common perceptions. The discussion highlights the importance of addressing dissenting views, emphasizing that psychological safety isn't about comfort, but rather embracing the discomfort that comes with honesty. Through engaging analogies, Amy underscores the need for open communication to unlock hidden insights in teams.
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Accidental Discovery of Psychological Safety
- Amy Edmondson stumbled into the concept of psychological safety while researching medical errors and teamwork.
- She found that teams with higher error rates reported more errors due to a climate of openness.
The Importance of Seeking Dissenting Views
- People often assume they perceive reality accurately without questioning potential biases.
- We must actively seek dissenting views, as most people hold back potentially threatening information.
Psychological Safety: Embracing Discomfort
- Psychological safety is often misunderstood as comfort, but it's about being comfortable with discomfort.
- It empowers candor and willingness to endure discomfort for a larger mission or purpose.
