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Heavy Strategy: Failure and Resilience
May 28, 2024
Kyler Middleton and Ned Bellavance from Packet Pushers discuss embracing failure, root cause analysis, blaming individuals vs. systemic issues, and lessons in accountability and reliability in telecom contracts. They stress the importance of learning from setbacks and setting boundaries in toxic work environments.
45:20
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Quick takeaways
- Failures can stem from human error, flawed processes, or faulty technology; addressing them constructively is crucial.
- Encouraging vendors to take responsibility for product quality and pushing for realistic service level agreements is essential for reliable business relationships.
Deep dives
Handling Failure in Professional Settings
In professional environments, it is crucial to address failures by evaluating both individual and systemic causes. Acknowledging that failures can stem from human error, flawed processes, or faulty technology is essential for effective problem-solving. Developing a culture that encourages open discussions about failures without placing blame solely on individuals can lead to constructive outcomes.
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