133. Digital Transformation Improves Employee and Citizen Experience

How the Canadian Government is Transforming with Automation

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Governments today, using intelligent automation can fundamentally change the way they operate and the experience of both employees and citizens. In this episode, Xina Seaton talks with Daisy Moreno, senior engagement manager with the Canadian government about how public-sector organizations can work in a way that leverages emerging technology and makes work more meaningful for its employees.

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Here’s what we talked with Daisy about:

* Three years in RPA and the changes seen in the market

* How automation is improving experience for public workers

* COVID impact on accelerating transformation and use of automation

* Predictions for public sector automation in 2022

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