The Jamie Kern Lima Show

The 3 Ways To Master Communicating At Work So You Succeed And Win! With Jefferson Fisher

Jun 17, 2025
Guest
Jefferson Fisher
Jefferson Fisher, a renowned trial lawyer and author of 'The Next Conversation,' dives into the art of communication in the workplace. He shares effective strategies for handling bad apologies and navigating difficult conversations, emphasizing clarity and authenticity. Listeners learn how to create an environment that fosters honest dialogue and the importance of setting clear agendas. Fisher also highlights the transformative power of self-worth in communication, urging everyone to believe in their value for more meaningful interactions.
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ADVICE

Own Communication Responsibility

  • Own the responsibility to make your message understood at work; it shows leadership and confidence.
  • Use shorter sentences and prime conversations by setting clear frames: state the topic, desired outcome, and get agreement.
ADVICE

Frame Conversations Clearly

  • Start tough conversations by clearly stating the topic and how you want to feel at the end.
  • Get the other person's acknowledgment to establish an invisible contract and keep the conversation focused.
ADVICE

Use Framework Upward Too

  • The same communication framework works for employees giving feedback to bosses.
  • State the topic, desired feeling, and get agreement, even for difficult feedback upward.
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