What Next? The Art of Win:Win
8 snips
May 10, 2025 
Dr. Angela Jackson, CEO of Future Forward Strategies and author of 'Win Win Workplace,' dives into the pivotal role of employee voices in shaping successful businesses. She emphasizes that companies prioritizing employee well-being see stronger financial outcomes. Angela discusses the essential shift towards measuring retention and engagement, advocating for transparent feedback processes. The podcast also highlights how generational changes are reshaping expectations in the workplace, pushing for more flexibility and internal talent development. Her insights shed light on creating a win-win culture.
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Impact of Centering Employee Voices
- Centers on a 2019-2020 upskilling initiative affected by COVID-19, revealing two worker groups: thriving versus those who left jobs.
- Thriving workers felt valued and listened to; those who left felt ignored, showing the power of employee voice.
Disconnect in Employee Listening
- CEOs say they listen, yet most US employees feel uncared for, showing a big disconnect in employee engagement efforts.
- Effective listening means centering what matters to employees and closing feedback loops with honest communication.
Measure Employee Well-Being Rigorously
- Measure employee well-being with the same rigor as financial metrics to highlight its importance.
- Use frequent feedback and AI tools to empower frontline managers for real-time course corrections.