Episode 18 - Scaling Success w/ Dr. Addison Killeen: Six Practices to One
Apr 10, 2024
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Dr. Addison Killeen shares insights on transitioning from managing six dental practices to one, discussing challenges in remote management, frontline leadership, financial benefits, energy allocation, scheduling complexities, staffing challenges, benefits of overstaffing, maximizing capacity, and enhancing patient experiences.
Consolidating multiple dental practices into one large practice can lead to improved work-life balance and efficient resource allocation.
Overstaffing in a single large dental practice can enhance patient experience and minimize waiting times, balancing it with potential overhead costs.
Deep dives
Transition from Multiple to Single Practice
The decision to transition from owning six practices to consolidating into one mega practice was driven by the challenges of managing multiple locations. Despite the profitability of the six practices, the management time and infrastructure required for a group practice led to personal sacrifices and an overwhelming workload. The decision was also influenced by personal factors, such as the desire to spend more time with family and achieve a better work-life balance.
Startup Experience and Practice Expansion
After selling the group practices, the podcast guest embarked on a new startup venture, initially taking over an existing practice and then starting a new one from scratch. The startup experience involved facing challenges like managing insurance claims, staffing issues, and facility construction. The dual startups, in implant and general dentistry, exemplified the ability to apply past learnings, avoid previous mistakes, and set the practices up for success.
Efficiency in Large Practice Management
Operating a single large practice presented scheduling complexities due to the higher number of staff and operational components. Maximizing treatment rooms, balancing doctor and assistant allocations, and ensuring smooth patient flow were identified as key challenges. The guest highlighted the benefits of maintaining an overstaffed environment to ensure optimal patient experience and minimized waiting times, despite considerations of overhead costs.
Personal Work-Life Balance and Practice Management
Managing a single large practice was compared to running smaller practices in terms of operational intricacies. The podcast revealed the importance of staffing levels, patient care experiences, and team synergy in practice management. As the guest shared insights on leadership strategies and patient-centric approaches, the discussion emphasized the impact of efficient scheduling, personnel allocation, and focus on patient satisfaction to achieve practice success and growth.
This week Matt & Andrew are joined by Dr. Addison Killeen. They discuss his transition from six dental practices to one large practice, emphasizing remote management challenges and frontline leadership. He contrasts the financial benefits of multiple versus single practices, underlining the importance of energy allocation for administrative duties. Dr. Killeen addresses scheduling complexities, staffing challenges, benefits of overstaffing, maximizing capacity, and enhancing patient experiences.
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