E307 Joe Bradley, Chief Scientist, SVP Data Science & ML at LivePerson

Today's guest is Joe Bradley, Chief Scientist, SVP Data Science & ML at LivePerson. Founded in 1995, LivePerson is a leading Conversational AI company who are creating digital experiences that are Curiously Human. Every person is unique and their technology makes it possible for companies to treat their audiences that way at scale.

Liverperson's customers, including leading brands like HSBC, Orange, GM Financial, can now meet consumers where they are across social media, messaging, email, voice and more. Nearly a billion conversational interactions are powered by their Conversational Cloud each month. Out of that comes a uniquely rich data set for AI for brands to build connections that are anything but artificial.

In the episode, Joe tells us about:

The interesting work he does with LivePerson

An insight into their B2B platform for managing customer conversations

The role of data science and machine learning in their product

Benefits they bring to customers within Conversational AI

The importance of AI-Native

Why LivePerson is a great place to work