Modern CTO How to Nail Business Automation in the Agentic Age with Micha Kiener, CTO at Flowable
23 snips
Dec 22, 2025 In this engaging conversation, Micha Kiener, CTO at Flowable, shares his expertise in business process orchestration. He discusses how Flowable transformed customer onboarding from five days to just seven minutes. Micha emphasizes the importance of orchestration over mere automation, explores the concept of agentic AI, and explains how proper context engineering can enhance performance. He also touches on challenges like regulatory fragmentation and the need for enterprise readiness to thrive in the evolving tech landscape.
AI Snips
Chapters
Transcript
Episode notes
Orchestrating End-to-End Customer Journeys
- Flowable acts as the glue across systems, people, and channels to automate end-to-end user journeys like customer onboarding.
- It integrates CRM, ERP, compliance, portals, and messaging into one orchestrated platform to avoid duplicated data and manual handoffs.
Orchestration Trumps Isolated Automation
- Automation of isolated tasks without orchestration yields limited value and creates silos that multiply manual handoffs.
- Orchestration across systems, people, data, events, and agents unlocks the full potential of automation.
Cases As The Contextual Umbrella
- A 'case' is the contextual umbrella combining all related data, documents, people, agents, and events to solve complex business problems.
- The orchestrator agent breaks cases into tasks, coordinates other agents, humans, and services, and drives end-to-end resolution.