saas.unbound Reimagining SaaS customer support with AI with Baptiste Jamin @Crisp IM
saas.unbound is a podcast for and about founders who are working on scaling inspiring products that people love, brought to you by https://saas.group/, a serial acquirer of B2B SaaS companies.
In episode #17, Anna Nadeina talks with Baptiste, co-founder of Crisp, a business messaging platform for startups & SMBs.
----------Episode's Chapters--------------
00:00 - Introduction to Crisp and Its Impact
03:53 - The Role of AI in Customer Support
09:53 - Innovative AI Features in Crisp
14:04 - Customer Feedback and Product Development
24:03 - Evaluating Customer Feedback for Product Improvement
29:39 - Understanding Customer Feedback for Product Development
34:24 - The Role of AI in Pricing Strategy
37:29 - Building a Unique Company Culture
40:55 - The Importance of Continuous Learning
47:59 - Reflecting on Wins and Failures
51:41- Innovative Hacks for Customer Engagement
Baptiste - https://www.linkedin.com/in/baptistejamin/
Crisp - https://crisp.chat/en/
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