Slick Talk: The Hospitality Podcast Lingering Towards Success: Tom Goodwin on Innovation & Legacy in Hospitality
Apr 30, 2025
Tom Goodwin, co-owner of Mountain Laurel Chalets and host of 'For The Love of Gatlinburg,' shares his heartfelt journey in hospitality. He discusses taking over a family legacy and the personal growth that followed. Tom emphasizes the challenges of leadership during turbulent times and the role of storytelling in connecting with the Gatlinburg community. He also reflects on the emotional ties guests have with local history and the transformative power of lingering—both in life and in hospitality. His insights are a rich blend of vulnerability, adaptability, and community spirit.
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Tom's Journey to Save Legacy Business
- Tom Goodwin shares the story of how he joined Mountain Laurel Chalets in 2012 to rescue and grow his in-laws' vacation rental business.
- He turned it profitable within a year while honoring the legacy of the pioneering founders Dot and Ralph Egley.
Family Involvement in Business
- Tom's five daughters actively contribute to the family business, bringing skills from finance to creative arts.
- They have hands-on experience from cleaning homes to marketing, reflecting deep family commitment.
Protect Core Values Amid Change
- Identify and protect your core values as non-negotiables in your business to stay grounded.
- Embrace rapid change in methods while maintaining the same fundamental principles.