Slick Talk: The Hospitality Podcast cover image

Lingering Towards Success: Tom Goodwin on Innovation & Legacy in Hospitality

Slick Talk: The Hospitality Podcast

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The Power of Music and Storytelling in Hospitality

This chapter explores how hospitality operators are enhancing guest experiences through personalized music playlists that reflect the ambiance of their destinations. It emphasizes the importance of connection and storytelling in enriching interactions while addressing leadership challenges in the wake of COVID-19. Additionally, the chapter touches on personal reflections regarding vulnerability, emotional well-being, and fostering meaningful relationships.

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