Uncle Marv kicks off the show by recounting his travel woes from the previous week, which prevented him from recording the live show. He then introduces his guest, Matt Forman, the owner of Local Circuit IT, a successful MSP based in Denton, Texas.

Matt shares his experience of growing his business from a two-person team to a staff of four, emphasizing the importance of finding the right employees who fit the company culture. He discusses the challenges of letting go of control and delegating responsibilities as the business expands. Matt attributes his steady growth to hiring employees who genuinely enjoy their work and prioritizing customer service above all else.

The conversation then shifts to Matt's plans for relocating to a larger office space due to structural issues with their current building. He expresses his dislike for the moving process but recognizes the need for more space to accommodate his growing team.

On the topic of marketing, Matt admits it's his weakest area as an introvert. He relies heavily on word-of-mouth referrals and a website designed to guide potential clients through the sales process. Uncle Marv offers marketing advice, suggesting community involvement, networking events, and leveraging local awards and recognition.

Other topics covered include handling after-hours work, offering unlimited PTO, and the benefits of being involved in local charities and community boards.

Key Takeaways

Finding the right employees who fit the company culture is crucial for growth.
Prioritizing customer service and going the extra mile can set a business apart.
Steady, intentional growth is preferable to rapid, uncontrolled expansion.
Marketing can be challenging for introverted business owners, but word-of-mouth and community involvement can be effective strategies.
Relocating to a larger office space may be necessary as a business grows, but the moving process can be daunting.

Links from the show

Local Circuit Website: https://www.thelocalcircuit.com/
Florida Man Caught on Video Buying Mask Before Failed Robbery: https://tinyurl.com/p2c6npuk

=== Show Information

Website: https://www.itbusinesspodcast.com/
Host: Marvin Bee
Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ
Become a monthly supporter: https://ko-fi.com/itbusinesspodcast

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