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306: Dan Helfrich, CEO of Deloitte Consulting, on AI Job Creation & Predictions for AI in the Enterprise

Oct 14, 2024

Dan Helfrich, the Chair and CEO of Deloitte Consulting, leads over 80,000 professionals and shares insights on enterprise transformation. He discusses Deloitte's innovative work with the International Olympic Committee, emphasizing the need for agile leadership. Helfrich reveals findings from a global survey on AI, highlighting the gap between intentions and results alongside trust and data privacy challenges. He offers a forward-looking view on AI's role in enhancing productivity while addressing the critical need for transparency and inclusivity in organizational practices.

33:15

Episode guests

Dan Helfrich

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Quick takeaways

Deloitte Consulting's partnership with the International Olympic Committee aims to enhance the fan experience through proactive digital transformation and engagement.

The necessity for agility in leadership is emphasized as organizations must adapt creatively to significant changes and challenges, such as those faced during the COVID-19 pandemic.

Deep dives

Transforming Fan Experience through AI

Deloitte Consulting has partnered with the International Olympic Committee to enhance the Olympic fan experience through digital transformation. This initiative aims to create a more connected relationship between fans and the Olympic movement, extending engagement beyond the competition's 16 days. By utilizing data about fans, Deloitte seeks to design interactions that foster a lasting connection, ensuring that fans feel valued throughout the year. This proactive approach not only aims for competitive advantage but also strives for a significant positive impact on a global scale.

Intro

3min

Adapting Leadership in a Changing World

8min

Exploring AI Sentiment Among Enterprise Leaders

4min

Navigating Trust in the Age of AI

17min

Rivalry and Future Predictions in College Basketball

2min

Dan Helfrich is the Chair and CEO of Deloitte Consulting, where he leads a team of over 80,000 professionals. He frequently shares his expertise on topics such as the evolving consulting landscape, the future of work, and inclusive leadership. Before assuming his current role, Dan led Deloitte’s Government & Public Services division. A proud Georgetown University alum, Dan holds both a Bachelor of Science and an MBA from the school, where he is also known as the play-by-play announcer for the Hoyas men's soccer team. Outside of work, Dan enjoys cheering on his talented kids from the sidelines of the soccer field.

In this conversation, we discuss:

Dan’s role as CEO of Deloitte Consulting and his work at the intersection of enterprise transformation, technology, and change.
How Deloitte Consulting is helping organizations like the International Olympic Committee reimagine fan experiences and digital transformation.
The importance of agility in leadership, highlighting examples like Marriott Vacations Worldwide's successful response to disruptions and Summit Coffee's creative pivot during the COVID-19 pandemic.
Insights from Deloitte’s global survey of 3,000 executives, revealing key trends in AI adoption, including the focus on productivity, cost efficiency, and the gap between intent and results.
The challenges enterprises face with AI, including trust concerns, data privacy, and the uncertainty around ROI and long-term investment in AI technologies.
Dan’s perspective on the future of AI, the regulatory landscape, and the critical role of leadership in navigating these disruptions.

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