Sales made Simple for Outdoor Living Pros, Landscapers and Hardscapers (formerly Outerspaces)

Why Selling Features Is Costing Outdoor Living Pros High-Value Projects

7 snips
Dec 10, 2025
Are you competing with low-bidders even with superior work? Discover how outdoor pros can boost sales by selling emotional outcomes instead of technical features. Learn to translate client word-fragments into compelling proposals that resonate. Hear how to reframe a fire pit as a space for family memories and a pavilion as a Thanksgiving gathering spot. Gain insight into asking the right questions to uncover clients' true desires and drive your close rate higher. It's time to stand out in a crowded market!
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INSIGHT

Sell Transformation, Not Product

  • Customers buy transformations, not patios or pergolas.
  • Joshua Gillow emphasizes framing work as life change rather than technical specs.
ADVICE

Lead With Outcomes, Not Specs

  • Stop leading with specs like materials and certifications.
  • Replace technical lists with emotional outcomes to avoid blending into commoditized bids.
ANECDOTE

Fire Pit As Memory Maker

  • A fire pit becomes meaningful when tied to relaxation under the stars.
  • Joshua uses a discovery insight to emotionally charge a fire pit into a memory-making feature.
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