The one where he's curious...not judgmental - Tim Kyse, VP of Customer Experience at Openly E138

What's on your mind? Let CX Passport know...

🎤🎞️Empowering agents AND customers in “The one where he's curious...not judgmental” – with Tim Kyse, Vice President of Customer Experience at Openly in CX Passport E138🎧 What’s in the episode?...

[00:00] Introduction

[02:56] Great customer experience results in insurance

[05:28] Hiring both human and industry skills

[08:38] Managing the pressures of customer support

[12:58] Capturing customer insights – and acting on them

[15:39] The impact of engagement whilst operating remotely

[18:17] 1st Class Business Lounge

[24:30] What drew Tim to Openly?

[26:53] How is Openly using the current versions of AI?

[30:10] What technology improvements would Tim like to prioritize with?

[33:07] Contact info and closing

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com

✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services

Hosted by Rick Denton "I believe the best meals are served outside and require a passport"

Episode resources:

LinkedIn: https://www.linkedin.com/in/tim-kyse