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Improved Predictive Auto Scaling
- Predictive auto scaling now forecasts every six hours, improving accuracy and responsiveness to demand changes.
- This is ideal for applications with regular demand patterns like daily traffic spikes.
Automate ECS Deployment Safeguards
- Use Amazon ECS integration with CloudWatch alarms to automatically detect and remediate failed rolling update deployments.
- Automate discovery and rollback to minimize impact from bad changes.
Manager Support for Contact Calls
- Contact center managers can join ongoing calls to assist agents and directly address customer issues using Amazon Connect Varge In.
- Set real-time alerts based on call sentiment scores to know when manager support is needed.