Customer Service Revolution 050: World Class Leadership
Chief Revolution Officer John DiJulius of the DiJulius Group talks with Dave Murray, or "Murray," Senior Customer Experience Consultant for The DiJulius Group, about the Commandment X of The DiJulius Group's Methodology, World-Class Leadership.
You will learn:
- How to create a world-class internal culture that only attracts, hires, and retains the people who are capable of upholding the service vision of the organization.
- Walking the talk.
- Every world-class customer service organization is world-class to work for.
- It takes world-class leadership to provide passion, inspiration, and discipline to all employees.
Resources mentioned:
https://thedijuliusgroup.com/the-customer-service-revolution-podcast/
Link to The Customer Service Revolution Conference Oct 5-6 in Cleveland, OH:
https://customerservicerevolution.com/
If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.
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