Starting his career as a busboy and climbing to become a key leader in the private club industry, Jay Hingsbergen, the General Manager of the University Club of Cincinnati, shares his incredible journey and the invaluable lessons he has learned along the way. 

We dive into the resurgence of city clubs and the intricate art of creating successful programming that captivates members, emphasizing the importance of mentorship and long-term dedication in this unique field.

Jay brings fresh insights into navigating leadership roles within longstanding institutions. Discover how he blends modern trends and technological advancements to attract a younger crowd while maintaining a cost-efficient operation. 

From enhancing social offerings with top-tier sommeliers and mixologists to leveraging a fractional economy for specialized professional services, Jay reveals how external expertise can revolutionize the member experience and foster internal staff development. 

This episode is packed with actionable strategies and real-life examples. 

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