Tech CEO-Turned-Hotel CEO Shares Tech Advice - Ben Rafter, Springboard Hospitality

In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.

We cover:

• Springboard's dedicated department for innovation
• The importance of beta-testing technology
• What frustrates Ben about technology companies
• What it takes to successfully implement technology
• Enhancing guest interactions with technology
• Supporting emotional intelligence in hospitality
• Why Ben loves behind-the-scenes technology for operations

If you enjoyed this, you may also enjoy: 

• What Happens When a Tech CEO Leads a Hotel Company - Ben Rafter, Springboard Hospitality
• ChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah Mackenzie
• Hard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah Mackenzie

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands