Hospitality Daily Podcast Tech CEO-Turned-Hotel CEO Shares Tech Advice - Ben Rafter, Springboard Hospitality
Jan 10, 2025
19:36
In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.
We cover:
- Springboard's dedicated department for innovation
- The importance of beta-testing technology
- What frustrates Ben about technology companies
- What it takes to successfully implement technology
- Enhancing guest interactions with technology
- Supporting emotional intelligence in hospitality
- Why Ben loves behind-the-scenes technology for operations
If you enjoyed this, you may also enjoy:
- What Happens When a Tech CEO Leads a Hotel Company - Ben Rafter, Springboard Hospitality
- ChatGPT for Hotel Reviews: AI Lessons From Our 1 Hour, $20 Live Experiment - Josiah Mackenzie
- Hard Truths on Hotel Tech: Unfiltered Insider Advice - Josiah Mackenzie
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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands