In this episode of the Restaurant Technology Guides podcast, Jeremy Julian, Chief Revenue Officer at CBS Northstar, interviews Frank Paci, CEO of Newk's Eatery. Frank shares insights from his extensive career in the restaurant industry, detailing Newk's history, menu innovations, operational strategies, and the brand's response to COVID-19. They discuss the importance of simplifying operations for consistency, leveraging technology like digital ordering and kiosks for customer convenience, and the significance of catering and delivery services. Frank also provides an overview of Newk's franchise opportunities and future growth plans.
00:00 Newks
01:17 Meet Frank Paci, CEO of Newk's Eatery
01:35 The Origin and Growth of Newk's Eatery
02:39 Dining Experience at Newk's
04:25 Menu Highlights and Innovations
06:39 Operational Simplifications and Quality Control
17:01 Adapting to COVID-19 and Evolving Business Strategies
20:21 Catering Business and Its Challenges
24:44 Technology and Future Growth
29:42 Conclusion and Final Thoughts
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