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Building With Buyers

17 - How Rob Singer, CMO at Remitly, Leads Marketing at a 900+ People Startup

Feb 8, 2021
Rob Singer, the CMO at Remitly, a fintech trailblazer in international money transfers, shares his insights on scaling marketing in a 900+ person startup. He discusses the importance of building a strong team culture and the intricacies of adapting marketing strategies across geographies. Rob emphasizes data's complexity and the challenges of interpreting incomplete stories. Additionally, he reveals his daily spreadsheet ritual to track key metrics, and he highlights the shift from static marketing to a more engaging, customer-centric approach.
51:18

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Podcast summary created with Snipd AI

Quick takeaways

  • Rob Singer highlighted the importance of adapting marketing strategies to resonate with diverse immigrant communities while scaling Remitly's operations.
  • Emphasizing data-driven decision making, Rob's daily metric reviews enable targeted marketing efforts that optimize customer acquisition and lifetime value.

Deep dives

Mission-Driven Financial Services

Remitly is a FinTech company focused on transforming the lives of immigrants by providing trusted financial services. The mission centers on offering a smoother remittance process that facilitates sending money internationally, making it faster, cheaper, and more convenient. The company has recently expanded its offerings beyond remittances to include a banking product called Passbook, designed specifically for immigrants. This move reflects their commitment to understanding and meeting the unique financial needs of the immigrant community.

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