The Dentalpreneur Podcast w/ Dr. Mark Costes 2418: Solving Dentistry's Biggest Headache with On-Demand Service
Jan 7, 2026
In this engaging discussion, Eric Payne, founder and CEO of Tekagogo, shares his journey from a law career to 21 years at Henry Schein and his vision for revolutionizing dental service with on-demand tech support. He highlights the pressing challenges of technician shortages and the need for vocational training in dentistry. The conversation explores how Tekagogo connects practices with skilled technicians efficiently, tackling logistical headaches in real time. Eric also emphasizes empowering teams in dental practices to enhance productivity and reduce burnout.
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From Law School To Dental Sales Founder
- Eric Payne left law school and found a 21-year career at Henry Schein before launching Techagogo.
- A personal Uber-for-service idea sparked after struggling to find reliable on-demand help for childcare and equipment needs.
Bandwidth, Not Skill, Limits Service
- Service bandwidth is the core bottleneck in dental equipment support, not technician skill alone.
- Extending technician availability hours widens coverage without instantly increasing headcount.
Use Real-Time Triage Before Dispatch
- Use Techagogo by requesting help, adding photos/videos, and letting the platform dispatch the nearest qualified tech.
- Chat two-way with the technician for triage so they arrive prepared and reduce downtime.
