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Supply Chain Now
Trends Shaping Supply Chain Strategies for 2025
Jan 22, 2025
Mike Griswold, Vice President Analyst at Gartner, dives into pressing challenges and opportunities in supply chains. He reflects on lessons from the 2024 holiday shopping season and the rising issue of returns impacting logistics. The conversation highlights how AI is revolutionizing risk management and emphasizes the importance of respect for workforce engagement. With insightful predictions for 2025, they discuss the need for talent retention and diversification to build resilient supply chains in an ever-evolving landscape.
54:25
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Quick takeaways
- The significant rise in product returns during the 2024 holiday season emphasizes the urgent need for retailers to improve reverse logistics and inventory management.
- As supply chains evolve, prioritizing respect and employee well-being becomes crucial for attracting and retaining talent in an increasingly complex environment.
Deep dives
Holiday Shopping Insights
The 2024 holiday shopping season saw retail sales in the U.S. reach $282 billion, marking a 4% increase from the previous year. Globally, holiday retail sales totaled approximately $1.2 trillion, with AI influencing 19% of online purchases. However, this success was overshadowed by a significant rise in product returns, with global returns increasing by almost 30% and potentially reaching $133 billion. This surge in returns has highlighted the need for retailers to enhance their reverse logistics processes and manage inventory more efficiently.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode