Think Fast Talk Smart: Communication Techniques cover image

Think Fast Talk Smart: Communication Techniques

30. Dissolve Disagreements: How Communication Impacts Conflict

Mar 31, 2021
20:56

Podcast summary created with Snipd AI

Quick takeaways

  • Choice of words and tonality impact conflict resolution.
  • Adjusting communication based on psychological distance enhances message reception.

Deep dives

The Role of Communication in Conflict

Communication plays a crucial role in both initiating and resolving conflicts. The choice of words, tonality, and communication medium can significantly impact the outcome of disputes. Different communication channels offer varied richness and synchronicity levels, influencing conflict management. The content and emotional tone of conflict-related communications also shape the conflict's process and outcome.

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