Think Fast Talk Smart: Communication Techniques 30. Dissolve Disagreements: How Communication Impacts Conflict
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Mar 31, 2021 Nir Halevy, an associate professor of organizational behavior at Stanford, dives into the intricate relationship between communication and conflict resolution. He discusses how choice of words and nonverbal cues can drastically affect responses during disagreements. The conversation touches on the importance of psychological distance in communication, advocating for adapting styles to foster engagement. Halevy emphasizes strategies for clarity and connection, suggesting that effective repetition and personal stories can significantly enhance understanding and cooperation.
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Framing Grievances
- Consider how you articulate grievances, including word choice and nonverbal cues like tone of voice.
- These factors can significantly influence others' reactions and the resulting conflict.
Lean Communication and Conflict
- Lean communication modes like email can be beneficial for resolving intense disagreements.
- Asynchronous nature allows for cooling-down periods and more thoughtful responses.
Framing Intergroup Conflict
- The way you frame intergroup conflict questions affects responses.
- Rephrasing "Who is to blame for the Israeli-Palestinian conflict?" with more specific options significantly shifts blame attribution.