Business Casual Your Team Sucks
Jan 6, 2026
Learn why training your team can outperform hiring the perfect candidates. Explore everyday customer service failures that can tank sales and how fostering a sense of belonging motivates employees more than just increasing pay. Hear about personal experiences from a pool store and restaurants, showing how simple scripts and shared values drive loyalty and boost revenue. Discover how well-trained staff can turn frustrations into lifelong customers, showcasing customer service as a vital, often overlooked marketing tool.
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Customer-Facing Neglect Is Everywhere
- Customer-facing neglect is widespread and obvious in everyday places like farmer's markets and stores.
- Training and simple acknowledgement of customers is the easiest fix to improve business outcomes.
Pool Store Lessons From A Manager
- Matt recounts working at a pool store with minimal corporate training but a strong local manager.
- His manager enforced simple scripts and appearance rules, which Matt used and it improved customer interactions.
Explain Why, Not Just Rules
- Sharing the reasons behind rules makes employees feel part of something bigger.
- That belonging motivates people more than threats or just higher pay.