Managing Expectations The Right Way (With Natalie Semczuk from Talkanatalk)

We all know communication is a massively important part of our project manager role. But what are the tools we can use to be better at it? One of them is a communications plan. Ben talks to Natalie about how you can use a communication plan to manage expectations better - keep listening to find out how you can stop clients badgering you for information, and get the things you need from your clients!