This Week in Fintech's Podcast

🎧FIS CTO Firdaus Bhathena: Closing 'The Harmony Gap' and Fostering Innovation at a Global Fintech Giant

Jul 2, 2025
Firdaus Bhathena, CTO of FIS, shares his journey from healthcare to fintech innovation. He discusses managing innovation at a colossal scale, emphasizing the balance between hiring industry veterans and fresh talent. The concept of 'The Harmony Gap' takes center stage, exploring AI's role in addressing financial operational challenges. Firdaus also tackles the legacy COBOL problem, demonstrating how generative AI can aid in modernization. His insights into prioritizing impactful ideas and staying adaptable provide a fascinating glimpse into the future of fintech.
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ANECDOTE

Firdaus' Career Journey

  • Firdaus Bhathena shared his journey from startups to healthcare to becoming FIS CTO.
  • He emphasized the importance of building products that users find valuable.
ADVICE

Create Adaptable Tech Organizations

  • Build a nimble and adaptable organization to succeed in a rapidly changing tech landscape.
  • Invest in modernization and AI to maintain resilience while enabling agility.
ADVICE

Build, Buy, Partner Framework

  • Build what differentiates your company; buy what accelerates progress.
  • Modernize products focusing on customer needs, not just updating technology.
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