McKinsey Talks Operations
There is no normal: An operations year in review
Dec 4, 2023
Hosts Christian Johnson and Daphne Luchtenberg review the year in operations and discuss topics like generative AI, price volatility, supply chain resilience, sustainability, and the role of operations leaders. They explore the potential of generative AI and its impact on operational excellence, as well as the importance of aligning technology with business needs. The Operations Excellent Talent Program is highlighted, focusing on developing the next generation of professionals. The podcast also delves into sustainability, skinny design as a profitable business strategy, redefining productivity, tech enablement, and boardroom priorities.
29:17
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Quick takeaways
- Generative AI is gaining attention in operations but organizations are still figuring out its implementation challenges and its disruptive potential.
- Next-generation operational excellence requires alignment with organizational goals, a focus on employee purpose, and seamless technology integration.
Deep dives
The Rise of Generative AI in Operations
Generative AI has gained significant attention in operations, enabling machines to analyze and generate text or content. With advancements in large language models like GPT-3 and GPT-4, generative AI has extended to include image and video generation. While the hype surrounding generative AI is enormous, organizations are still grappling with implementation challenges and determining whether it is merely another tool in their operations or a disruptive force that changes the way they operate.
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