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Approaching conflict with a mindset of neutrality can significantly improve the outcome of difficult conversations. In a recent personal experience, the speaker dealt with a belligerent vendor who was upset over a perceived theft of intellectual property. Instead of escalating the situation, they chose to remain neutral and ask clarifying questions, which allowed them to gain better control over the conversation. This approach emphasizes the value of avoiding confrontation and instead fostering a more constructive dialogue, highlighting that maintaining composure is often more powerful than reacting with anger.