
The Product Experience
The journey to becoming customer-centric at Pfizer: Atif Faruqui (Director, Developer Products and Platforms, Pfizer)
May 8, 2024
Atif Faruqui, Director of Developer Products and Platforms at Pfizer, shares Pfizer's journey towards a customer-centric approach. Topics include strategic pivot signals, organized team cohorts, autonomous cross-functional teams, and empowering product owners with financial responsibility. The discussion highlights challenges, innovation acceleration, agile practices, and transitioning to a structured product model.
34:42
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Quick takeaways
- Pfizer prioritized customer-centricity for organizational success.
- Agile transformation required clear product focus and support structures for team evolution.
Deep dives
Beginning of Digital Transformation Journey
Attif Faruki, Director of Developer Products and Platforms at Pfizer, narrates the commencement of the digital transformation journey at Pfizer, emphasizing the shift towards a product mindset. The transformation aimed to enhance customer experience, foster innovation among employees, and empower colleagues to make independent decisions.
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