

The journey to becoming customer-centric at Pfizer: Atif Faruqui (Director, Developer Products and Platforms, Pfizer)
May 8, 2024
Atif Faruqui, Director of Developer Products and Platforms at Pfizer, shares Pfizer's journey towards a customer-centric approach. Topics include strategic pivot signals, organized team cohorts, autonomous cross-functional teams, and empowering product owners with financial responsibility. The discussion highlights challenges, innovation acceleration, agile practices, and transitioning to a structured product model.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Introduction
00:00 • 3min
Pfizer's Customer-Centric Transformation Journey
02:38 • 14min
Organizing Teams in Cohorts and Addressing Unexpected Challenges
16:36 • 5min
Transitioning to Autonomous Cross-Functional Teams: Challenges and Adaptation
21:42 • 2min
Empowering Product Owners with Financial Responsibility
23:20 • 9min
Innovation Acceleration through Hackathon and AI Ideas
32:34 • 2min