How to grow a creator-based newsletter business, with Puck’s Sarah Personette
Mar 4, 2025
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Sarah Personette, CEO of Puck, shares her insights on transforming the newsletter business with a creator-centric model. She discusses how Puck has evolved from focusing solely on individual journalists to creating sub-brands that operate like franchises while highlighting the successes of notable newsletters. Personette also emphasizes growth strategies for subscriber retention, the importance of engaging audiences through diverse content, and innovative compensation models. The podcast reveals the adaptability and future potential of Puck in the rapidly evolving media landscape.
Puck has successfully implemented a journalist-centric model that prioritizes personalized content, driving significant subscriber growth of over 30% in the past year.
The incorporation of multi-journalist franchises within Puck's newsletters allows for diverse storytelling, enriching the subscriber experience and fostering community engagement.
Recent shifts in corporate policies regarding diversity, equity, and inclusion reflect how companies are navigating the complexities of political dynamics and audience expectations.
Deep dives
Challenges Faced by Streaming Services
Streaming services, particularly Hulu, faced significant challenges during the recent Oscars broadcast, including login issues and premature stream cut-off. Many viewers, including the hosts, experienced difficulties accessing the live event, prompting widespread criticism on social media. The failure to maintain a consistent connection highlighted concerns about the reliability of streaming platforms during high-profile live events. This incident raises questions about viewer trust in these services and their ability to compete with traditional television broadcasts.
The Evolution of Newsletter Business
The podcast features a conversation with Sarah Personette, CEO of Puck, discussing the growth and development of the newsletter business since its launch in 2021. Puck has adopted a journalist-centric model, focusing on personalized communication through newsletters and expanding its talent pool significantly to enhance content quality. The strategy emphasizes establishing deep connections between journalists and audiences, capitalizing on the growing demand for personalized media experiences. This approach aims to differentiate Puck from traditional media companies and maintain its innovative edge.
Impact of Google’s Policy Changes
Recent changes in Google's product review policies have adversely affected several publishers, leading to declines in traffic and visibility for their content. The new site reputation abuse policy has created challenges for review sites that rely on Google search traffic for audience engagement. Publishers are grappling with fluctuating traffic not only from Google but also from social media platforms due to various algorithm shifts. This situation poses a significant challenge for commerce publishers in adapting to the evolving search landscape, which increasingly incorporates AI and alternative platforms.
Corporate Reactions to Political climate
Amid shifting political dynamics, companies like Paramount have begun to roll back their diversity, equity, and inclusion (DEI) initiatives, influenced by recent executive orders and emerging shareholder pressures. This trend reflects a broader corporate response to navigate the complexities of a changing political environment, potentially impacting their approach to social responsibility. The rollback of DEI efforts demonstrates the delicate balance companies are trying to maintain between adhering to progressive values and mitigating risks associated with political backlash. These changes indicate a recalibration in corporate strategies as businesses adapt to contemporary social and political pressures.
Subscription Growth and Audience Engagement
Puck has experienced substantial subscriber growth, reportedly surpassing a 30% increase within the past year, driven by content diversification and an emphasis on maintaining a loyal audience. With a focus on quality content, the company aims to provide compelling narratives that encourage subscriber retention and minimize churn rates. The hosts discuss how the integration of multi-journalist franchises allows for a richer subscriber experience, ultimately building a community around diverse topics. This strategy positions Puck as a competitive player in the media landscape, balancing subscriber acquisition with reader satisfaction.
Puck’s famed journalist-centric publishing model is changing. Sort of.
The news outlet debuted in 2021 with its journalists as the company’s audience-facing focal point, not the publication. People would subscribe less so to Puck than to Matthew Belloni’s or Julia Ioffe’s newsletters via Puck. And Puck’s journalists were, in part, compensated directly for the subscribers they attracted. Lately though, Puck’s newsletters have come to resemble publications in their own right.
“You almost have sub-brands under Puck that are franchises anchored by core talent versus in probably that first two years, it was a newsletter anchored by core talent,” said Puck CEO Sarah Personette on the latest Digiday Podcast episode.
Belloni’s entertainment-oriented “What I’m Hearing” newsletter, for example, has enlisted contributors like legal expert Eriq Gardner and, most recently, former The Hollywood Reporter editor Kim Masters. Similarly, Lauren Sherman’s fashion-centric “Line Sheet” regularly features entries from retail writer Sarah Shapiro and beauty journalist Rachel Strugatz. This development has coincided with Puck’s paid subscriber base growing by 30% in the past year, with Personette expecting the company to become profitable this year.
“Putting journalists at the center of our model still exists, but what we are trying to do, as our subscriber base has experienced incredible growth over the last few years, we want to make sure that we’re rounding out the stories and we’re rounding out the coverage by bringing other journalists in,” said Personette.
The expanding nature of Puck’s newsletters raises the question of to what extent does Puck’s compensation model also have to change. Puck gained a lot of initial attention for paying bonuses to its journalists for the new subscribers their articles attract as well as for the subscribers they retain. But how’s that work if an article by Masters attracts a subscriber via Belloni’s newsletter?
“So [Belloni] is a franchise manager, and there are different benefits to being a franchise manager. And he also is driving a ton of his own subs. And then we also want to make sure that the individuals that are contributing to that franchise also get bonus-ed,” Personette said.
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