

Emotional Intelligence Revealed: Your Key to Personal and Professional Success Part I with Brenda Bailey Hughes | The Good Leadership Podcast #132
Brenda Bailey-Hughes is an award-winning faculty member at the Kelley School of Business where she teaches business communication and leadership courses.
Prior to joining the Kelley School, Brenda spent nearly a decade in human resources specializing in managerial training, mediation, and organizational development.
She is a sought-after speaker and coach who frequently presents at conferences on over a dozen topics including influence, powerful presentations, leadership through the lens of emotional intelligence, customer service, and change strategies for personal growth.
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Website and live online programs: http://ims-online.com
Blog: https://blog.ims-online.com/
Podcast: https://ims-online.com/podcasts/
LinkedIn: https://www.linkedin.com/in/charlesagood/
Twitter: https://twitter.com/charlesgood99
Chapters:
(00:00) Introduction
(01:36) Defining Emotional Intelligence and Empathy
(03:00) Tip: Why Emotional Intelligence Matters
(04:50) Tip: Understanding Empathy
(09:05) Technique: Balancing Empathy with Accountability
(12:08) Technique: Using Emotional Intelligence
(12:31) Tip: The Importance of Self-Awareness
(15:43) Tool: Self-Assessment
(20:31) Technique: Improving Self-Awareness through Questioning
(21:17) Tool: The Power of “How”
(22:24) Conclusion
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