The Thoughtful Entrepreneur 1830 – Cloud Contact Centers with Alex Levin of Regal
In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks to the Co-Founder & CEO of Regal, Alex Levin.
Alex's journey with Regal began during his tenure at a large home services company. He and his co-founder observed a common thread among customers: despite the digital age, people craves human interaction before finalizing a purchase. This was a lightbulb moment for them, as they realized the market lacked tools designed for personalized customer interactions. Thus, Regal was born.
Regal is a platform that harnesses real-time data on customer behavior to facilitate personalized outreach across various channels, including phone calls, SMS, and email. This isn't just about driving sales; it's about fostering genuine conversations that lead to meaningful relationships between businesses and their customers.
The platform has found its niche in sectors where customer engagement is not just a nice-to-have but a critical component of success. Healthcare, financial services, local services, and education are among the industries that have seen significant improvements in customer interaction through Regal's capabilities.
Alex also discussed the significance of branded caller ID in outbound calls. In an era where spam calls are rampant, it's crucial for legitimate business calls to be recognized by customers. This feature alone can lead to higher engagement rates and ensure that important calls are not dismissed as nuisances.
A key insight from Alex pertained to consumer behavior and the preference for real-time, personalized interactions. While people avoid brand calls due to spam, they are more open to conversations immediately relevant to their needs, such as education or healthcare inquiries.
Key Points from the Episode:
- Introduction of Alex Levin, Co-founder and CEO of Regal
- Creation of Regal based on the need for personalized customer interaction
- Regal's core function is to enable businesses to use real-time data for personalized cross-channel outreach
- Industries served by Regal: healthcare, financial services, local services, and education
- Regal's impact on driving revenue for its customers
- Importance of customized customer engagement, with a focus on the healthcare industry
- Tactical aspects of Regal's platform and its use by companies like SoFi
- Significance of branded caller ID and its impact on outbound calls
About Alex Levin:
Alex Levin is the co-founder and CEO of Regal.io, a leading cloud contact center specializing in customer engagement. Under his leadership, Regal.io has emerged as the premier choice for outbound contact centers, offering a platform that seamlessly integrates with various communication channels.
Leveraging advanced technology, Regal.io enables businesses to enhance their revenue streams by providing real-time customer intent data. The platform intelligently empowers users to personalize phone calls, SMS, email, and chat interactions.
With a commitment to innovation, Levin has positioned Regal.io as the go-to solution for organizations seeking effective, personalized customer communication strategies. His expertise in the field has solidified Regal.io's reputation as the #1 cloud contact center, driving tangible results for businesses aiming to optimize customer interactions and drive revenue growth.
About Regal:
Regal, founded in 2020 in NYC, has become the preferred choice for leading digital consumer companies seeking enhanced customer engagement. With a focus on the power of personal interactions in the digital age, Regal stands out by helping businesses generate more revenue from sales and support interactions.
Having secured $42M in funding from Emergence Capital, Regal has attracted over 200 high-consideration consumer services and product companies, including AAA, Angie's List, SoFi, Ro, Coding Dojo, Vroom, and Fidelity Life.
The platform has played a pivotal role in these companies collectively driving over $3B in revenue. Angie's List experienced a 26% increase in customer acquisition from existing leads within just one month of leveraging Regal's services. This success underscores Regal's commitment to optimizing customer communication for tangible business outcomes.
Links Mentioned in this Episode:
Want to learn more? Check out Regal website at
Check out Regal on LinkedIn at
https://www.linkedin.com/company/regal-io/
Check out Alex Levin on LinkedIn at
https://www.linkedin.com/in/alexlevin1/
Check out Alex Levin on Twitter at
https://twitter.com/alexrlevin?lang=en
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