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Developer Tea
Upstream w/ Dan Heath (Part 2)
Apr 24, 2020
Dan Heath, author of 'Upstream', discusses the importance of leadership and preventative work, reducing the need for heroes. They also explore the significance of measuring success, integration, upstream thinking, and data-driven decision-making. The interview concludes with sponsor acknowledgment.
32:50
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Quick takeaways
- Organizations should prioritize upstream thinking and proactive problem-solving to prevent issues before they occur.
- Assigning ownership and rewarding individuals who prevent crises is crucial for cultivating a proactive problem-solving culture within organizations.
Deep dives
Importance of Preventative Problem-Solving
In this podcast episode, Dan Heath discusses the significance of solving problems before they happen. He emphasizes the need for organizations to adopt a proactive approach and design systems that prevent issues from occurring. Heath provides examples such as Expedia's call center problem, where they tackled the high number of customers calling for itineraries. He highlights the challenge of upstream thinking and the importance of finding owners for preventing problems, even if it requires integration across different silos within an organization.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode