Topics:

(4:56) - Chris’ background and work at Athena

(6:53) - What does a Chief Client Officer do?

(10:20) - Robert’s background and work at Athena

(17:00) - Robert recruiting Chris to Athena

(20:20) - What distinguishes Robert as an operator

(25:02) - Robert’s first year with Athena and how the company has scaled

(33:39) - Chris’ decision to join Athena

(37:28) - Creating a great experience for both clients and the EAs

(46:17) - What people use their EAs for at Athena

(50:28) - How Athena focuses on leverage

(57:46) - Thoughts behind recruiting EAs and training

(1:09:04) - Playbooks and systems for delegation

(1:13:14) - biggest moments of relief gained from an EA?

(1:17:58) - How does someone know when they need an EA?

(1:32:28) - Where is Athena today?

(1:38:40) - Where do you predict the global workforce goes over the next several decades?

(1:46:30) - What are the mental models or heuristics you use in making decisions?

(1:55:41) - Athena helps clients provide feedback

(1:58:06) - Wrap up

Links:

Athena - www.athenago.com

Island Heights Construction - https://www.islandheights.ca

Humi - https://www.humi.ca

Eric’s Site: www.ejorgenson.com

Other Episodes You’ll Like:

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Drug Cartels, Vanguard, And Goldman Sachs with Codie Sanchez

Andrew Wilkinson: De-risking Leverage, Investing vs. Operating, and the Best Part About Business

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Important quotes from Naval on building wealth and the difference between wealth and money:

How to get rich without getting lucky. - Naval Ravikant

Making money is not a thing you do—it’s a skill you learn. - Naval Ravikant

I came up with the principles in my tweetstorm (below) for myself when I was really young, around thirteen or fourteen. I’ve been carrying them in my head for thirty years, and I’ve been living them. Over time (sadly or fortunately), the thing I got really good at was looking at businesses and figuring out the point of maximum leverage to actually create wealth and capture some of that created wealth. - Naval Ravikant

Seek wealth, not money or status. - Naval Ravikant

Wealth is having assets that earn while you sleep. - Naval Ravikant

Money is how we transfer time and wealth. - Naval Ravikant

Ignore people playing status games. They gain status by attacking people playing wealth creation games.

You’re not going to get rich renting out your time. You must own equity—a piece of a business—to gain your financial freedom. - Naval Ravikant

The most important skill for getting rich is becoming a perpetual learner. You have to know how to learn anything you want to learn. The old model of making money is going to school for four years, getting your degree, and working as a professional for thirty years. But things change fast now. Now, you have to come up to speed on a new profession within nine months, and it’s obsolete four years later. But within those three productive years, you can get very wealthy. - Naval Ravikant

E190: Supporting the Explosion in Digital Product eCommerce Sellers - Daniele Servadei, Sellix - THE ECOMMERCE EDGE Podcast - 02 February 2023