123. Accelerating Value through Automation

Going Big at Citizens Bank

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In this episode, Michael Marchuk chats with Dominic Williamson about the impact of automation at Citizens Bank. Dominic also outlines the approach he's taken to ensure that the organization is ready to scale and improve on existing automations.

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Here’s what we talked with Dominic about:

* How automating one process resulted in a 10x improvement

* Why continuous improvement is critical in automation

* How multiple technologies can combine for synergy in automation results

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