Making Sense “It’s not just innovation, it’s impact”: How AI is revolutionizing healthcare
Nov 4, 2025
Michael Gao, a physician-entrepreneur and president of Smarter Technologies, discusses the revolutionary impact of AI on healthcare. He highlights how AI enhances clinical reasoning and operational efficiency, transforming patient care. Michael underscores the importance of collaboration for responsible AI scaling while addressing the challenges of transparency and control. He predicts funds will shift from administration to direct patient care in the coming years, emphasizing AI's role as an augmentation tool to enhance, not replace, the human experience in medicine.
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Origin Story Of Smarter Technologies
- Michael Gao founded SmarterDX after seeing how clinical data could make patient stories and invoices more accurate.
- He combined four companies into Smarter Technologies to cover note generation, agentic AI, and scaled revenue-cycle delivery.
Digitization vs Cognitive Load
- Healthcare software historically digitized manual workflows without reducing clinician cognitive load.
- Recent AI can reduce that cognitive work by acting on tasks that previously required human intelligence.
AI That Mimics Clinical Reasoning
- SmarterDX models ingest labs, meds, orders and vitals to infer what was treated during hospitalization like a clinician.
- Hospitals see a 0.30–0.50 percentage-point lift to margin by better representing clinical care.
