CSM Practice - The Customer Success Podcast The Customer ONBOARDING Maturity Model
How does your customer onboarding phase compare against other companies? This podcast episode introduces a Customer Onboarding Maturity Model to help you figure that out in minutes!
Among the most important aspects of the Customer Success journey is onboarding. As such, companies should place a significant effort in ensuring the customer onboarding is aligned with best-in-class practices. The Customer Onboarding Maturity model, developed by Rocketlane, is designed to help companies assess their current state of the onboarding process against best practices and highlight areas to improve on.
In this episode, Srikrishnan Ganesan, co-founder of Rocketlane, walks us through the key dimensions of the Customer Onboarding Maturity model, including:
The main areas that most companies struggle with
Examples of how others implemented advanced onboarding processes
How to scale your onboarding process and improve customer experience during that lifecycle phase
Find out how you can make your team more productive during the onboarding phase and increase retention in the first year.
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WHAT’S YOUR ONBOARDING MATURITY SCORE?
Take the next 5 minutes to benchmark yourself against the world's best practices and receive your customer onboarding maturity score instantly
📌 DISCOVER YOUR SCORE: https://bit.ly/3LVFOdZ
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SCALE YOUR CUSTOMER ONBOARDING
Learn how you can scale your customer onboarding phase with Rocketlane’s software.
Accelerate time-to-value. Provide a delightful, collaborative experience for your customers.
📌 BOOK A DEMO: https://bit.ly/3xl4qsL
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Additional Resources:
📑 Blog: 3 New Customer Onboarding Best Practices
https://bit.ly/3TiWGlt
📑 Blog: Introducing The Customer Onboarding Maturity Model: An Easy Way To Measure and Up Your Onboarding Game
https://bit.ly/49yJbnf
🎥 Video: Customer Success onboarding at scale | UserIQ Onboarding Benchmark Report Review
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